WhatsApp Business API
Know who the update is for
Build useful contact groups around customer needs, recent activity and the next relevant step. Keep each campaign focused on the people expecting to hear from you.
Organizations
Bring your teams together.
Keep your customers close.
Bring your teams, customer updates and conversations together. Give every department the tools to work independently, with the shared context to move as one.
One organisation. A connected approach.
Work together. Speak clearly.
A growing organisation has more people, more customer moments and more details to keep in step. Give your teams a shared foundation for the messages they send and the conversations that follow.
Give each team a clear role, with access that fits its responsibilities.
Organise contacts into useful groups and keep customer preferences in view.
Bring SMS, RCS, WhatsApp, voice and email into the communication plan.
Connect your systems and follow the available delivery information.
More connection.
Less chasing.
The best customer communication starts before anyone presses send. Keep your audience organised and your message consistent, so your teams can spend more time on the people behind the numbers.
A familiar voice, across your teams
Give everyone an approved starting point. Add customer details to shared templates and keep your business identity recognisable with every message.
Room to move. A clearer view.
Give each team the space to do its work, with clear responsibilities and shared context across the organisation. Keep people connected without making every update another handover.
Space for every team
Organise work around marketing, operations and customer care. Keep responsibilities clear as more people join the process.
A consistent starting point
Share registered sender details and approved templates. Help your teams prepare useful messages without starting from scratch.
The visibility to follow through
Review campaign activity and available delivery results. Keep the right people close to what happens after a message goes out.
Thoughtful operations
Less repetition.
More time for people.
Connect the work behind each message. Let familiar customer moments begin a useful follow-up, and let your team step in when a conversation needs a person.
Follow-ups that fit the moment
Connect a customer event to a relevant welcome, reminder or update, with the timing and next step planned in advance.
A conversation your team can continue
Bring WhatsApp replies into a shared inbox and route the conversation to a person with the context to help.
Existing tools, kept in the loop
Use APIs, supported integrations and webhooks to connect customer records, message requests and delivery events.
Built around growing teams
More people involved.
Less left between the gaps.
When communication lives in separate lists, tools and conversations, the small details become everyone’s problem. Bring the useful parts together so each team knows what comes next.
- Contact lists scattered across teamsUseful contact groups, kept together
- Rewriting the same update every timeShared templates with the right customer details
- Unclear ownership before the sendTeam roles and a considered sending process
- Replies passed from person to personA shared inbox with an assigned conversation
- Results sitting in another exportAvailable reports and callbacks, kept in context
Frequently
asked questions
Team access, shared templates, connected workflows and getting your organisation started.
Talk to our teamAs more teams start messaging customers, the practical details become harder to coordinate. Marketing needs the right audience, operations needs a reliable update and support needs the context when someone replies. SMS Dekho helps bring those activities into a more joined-up setup across your business messaging channels.
More teams.
One clear voice.
Bring your next customer conversation together.