Turn window shoppers into loyal customers.
Confirm, track and follow up on every order across WhatsApp, SMS and RCS, and win back the carts that got away.
From cart to loyal customer
Five moments, five messages, each on the right channel.
Order confirmation
Summary and receipt sent to WhatsApp.
Tracking link
SMS with a live tracking link.
Doorstep code
OTP confirms hand-over.
Rate your order
An interactive star rating in the message.
Re-engage
Back-in-stock and VIP offers.
The right channel for each message
A simple cheat sheet for retail messaging.
| Message | Best channel | Why |
|---|---|---|
| Order confirmation and receipt | Rich, keeps the receipt in one thread | |
| Dispatch and tracking link | SMS | Reaches everyone, instantly |
| Delivery hand-over code | OTP | Secure and quick |
| Rating and review request | RCS | Tap-to-rate inside the message |
| Cash-on-delivery check | Voice | A person-like confirmation |
What retailers do with it
Recover, confirm, delight, repeat.
Abandoned cart recovery
Reminders with the product image and a checkout link.
Flash sale pushes
Send offers to large audiences without delivery delays.
COD verification
Confirm cash-on-delivery orders by OTP or IVR before shipping.
Order confirmations
Receipts and summaries on WhatsApp.
Back-in-stock alerts
Tell customers the moment an item returns.
Review requests
Ask for feedback at the right time after delivery.
Yes. Store events can trigger messages automatically.
Yes, by purchase history and behaviour.
Yes, with WhatsApp Commerce.
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The channels working together behind this solution.