WhatsApp Business API
A clear announcement.
A well-planned follow-through.
Prepare your message, coordinate the channels and keep the response organised. Bring event invitations, volunteer updates and useful announcements into a considered outreach workflow.
WhatsAppOne plan for the announcement
Keep the audience, message and timing connected before you send.
More than one way to reach out
Choose SMS, WhatsApp or voice for the format your update needs.
Space for the response
Collect replies and route enquiries to the people who can help.
Clarity after the send
Review available delivery and response information across the campaign.
A message people can hear
Prepare the recording.
Make the next step clear.
- Use a recording or suitable text-to-speech for your voice update.
- Review the full message and pronunciation before sending.
- Plan a relevant keypad response or a route to the event team.
Give your announcement
a considered plan.
Keep the preparation focused, from the message and audience to the people handling replies.
- Prepare the updateChoose the purpose, the expected audience and the format it needs.
- Coordinate the sendReview the content and schedule each channel with a clear role.
- Listen and follow throughUse supported replies and delivery reports to plan useful next steps.
An announcement goes out.
The conversation comes back.
- Keep incoming enquiries connected to the campaign reference.
- Route questions to the person who can give a useful answer.
- Review channel-specific delivery and response information after the send.
More ways to connect.
One place to bring them together.
- Bulk SMSMake every update count. Send personalised campaigns and timely customer updates with clear delivery reporting.
- RCS MessagingGive your messages more possibilities. Add rich cards, images and actions with verified business messaging.
- Secure OTPHelp customers take the next step. Verify sign-ins and important actions with a one-time code.
- Voice & IVRMake every call feel considered. Guide callers to the right information and the right person.
- WhatsApp BusinessKeep the conversation going. Bring customer questions and useful updates into one shared inbox.
- Cloud MessagingConnect messages to your product. Bring customer notifications into your app with messaging APIs and delivery callbacks.
- Campaign AutomationMake useful follow-ups happen. Connect customer moments to messages with scheduled journeys.
- AI ChatbotsGive every question a useful next step. Answer everyday queries and bring your team into the conversation when needed.
- CRM & ERPKeep your customer context connected. Bring contacts, follow-ups and business updates into a more joined-up workflow.
- Election SuiteKeep your outreach organised. Coordinate teams, planned communications and campaign activity from one workspace.
- Email CampaignsMake room for a fuller story. Build email campaigns with thoughtful content and clear reporting.
Small things.Frequently
asked questions
Setup, workflows and practical questions about campaign outreach.
Talk to our teamUseful examples include event information, volunteer coordination, public announcements and follow-up messages to people expecting to hear from you. Start with the purpose of the update, then choose a channel and sending plan that makes the information easy to understand.