WhatsApp Business API
Bring SMS, RCS, WhatsApp, Voice and email into the plan. Use each channel where it is most useful to the customer.
Enterprises
Built for the scale of your business.
Close to every customer.
Keep your teams, systems and customer conversations connected. Bring business messaging into one considered operation, from the first verification code to the next useful update.
One communication setup for your teams, brands and regions
SMS, RCS, WhatsApp, Voice and email, planned together
Connect customer events through APIs and supported integrations
Keep sender identities, templates and access in order
Work through the details with people who know your business
Connected across your business
More teams. More places.
One clear approach.
Your business spans departments, brands and regions. Give the people behind every message a shared foundation, with the right identities, access and customer context.
A structure that fits
Organise communication around brands, business units and regions. Keep the right sender and audience close to each update.
Clear responsibilities
Give teams access that fits their work, from preparing messages to following delivery activity and answering customers.
A consistent identity
Prepare sender IDs and approved templates for the channels you use. Keep every message recognisable, even as more teams get involved.
The details in view
Follow available campaign and delivery reports across the operation. Give each customer moment a useful reference.
Business messaging
The right message.
On the right channel.
A short alert, a rich product update or a conversation with your support team. Choose the channel that fits the moment and keep the practical details connected before and after you send.
Start with an approved template, add relevant customer details and keep your business identity consistent across teams.
Follow the available delivery information and return events to your application with a reference your team can recognise.
A considered foundation
Let your teams move.
Keep the details in order.
Keep your business recognisable and your people clear on what comes next.
Access that fits the responsibility
Plan who prepares messages, who follows the results and who continues the conversation. Keep your wider team working with a clear role.
The right identity and starting point
Use registered sender details and approved templates. Get help with the channel-specific setup your business needs.
People who understand your operation
Work through your rollout, integrations and ongoing requirements with our team, from the first test to the next region.
Build around your
customer moments
Connected operations
From your systems.
To your customers. And back.
The work behind a message should carry through. Connect requests, templates, team responsibilities and delivery information, so each update stays part of the customer journey that started it.
Start a message from an event in your application or customer system
Use registered sender details and the appropriate approved template
Keep campaign preparation and team responsibilities clear
Return available delivery events to the tools your teams use
Continue customer conversations with the context to help
Frequently
asked questions
Channels, sender setup, connected systems and bringing your enterprise teams on board.
Talk to our teamWe start with how your business communicates: which teams send, which systems hold customer information and what needs to happen after a message goes out. That helps us plan your channels, sender identities, templates and integrations around a real workflow.
Share your expected volumes and any operational requirements with our team. We will work through the available setup, support and pricing before you begin.
Built for your scale.
Ready for what’s next.
Plan the next step for your business messaging.