SMS Dekho Icon
Logistics & Supply Chain

Delivery updates your customers can trust.

Share live tracking, verify hand-overs and coordinate drivers, so fewer people need to call and fewer parcels come back.

The journey

A parcel's journey, message by message

Each moment gets the channel that fits it best.

Dock arrivalVoice

Driver gets dock instructions

An automated call tells the driver which bay to use.

Press 1 to confirm arrival at Bay 4.
Out for deliverySMS

Customer gets a live link

A tracking link shows the driver's position.

Your parcel is out for delivery. Track live: smsdekho.com/t/8xk2
At the doorOTP

Hand-over code

The customer shares a PIN to confirm receipt.

Delivery PIN 4821. Share only with the delivery partner.
DeliveredWhatsApp

Proof of delivery

A signature and photo arrive in WhatsApp.

Delivered. Signature and photo attached.
Privacy

Talk without sharing numbers

Drivers and customers connect through a secure bridge, so neither sees the other's real number.

Driver
Secure bridge
Customer
Use cases

More ways logistics teams use it

Beyond tracking: onboarding, returns and freight.

01

Live tracking and ETAs

A tracking link that shows where the driver is reduces "where is my order" calls.

02

PIN-based proof of delivery

The customer shares a code at the door, so a delivery can't be falsely claimed.

03

Masked calling

Drivers and customers talk without seeing each other's real numbers.

04

Rescheduling on WhatsApp

Customers pick a new slot in chat instead of refusing the parcel.

05

Driver onboarding

Collect documents over WhatsApp and read them automatically.

06

Reverse logistics

Send return instructions and schedule pickups automatically.

FAQ

Frequently asked questions

Straight answers to common questions.

Yes. A WhatsApp flow lets them choose another day or time.

Yes. Call masking connects the two parties without revealing numbers.

Yes. Return instructions and pickup scheduling can be automated.

Fewer calls. Happier customers.