Frequently Asked Questions
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please contact our support team.
1. What is DLT Registration and why is it necessary?
DLT (Distributed Ledger Technology) registration is a mandatory requirement by TRAI (Telecom Regulatory Authority of India) for all businesses sending SMS in India. It builds a verified blockchain ledger to prevent spam, ensuring all Sender IDs and message templates are registered and approved before broadcasting.
2. How fast is your SMS delivery?
We guarantee a 99.9% uptime SLA with an average delivery speed of under 3 seconds for transactional routes like OTPs. Our platform leverages localized infrastructure and direct carrier connectivity to ensure priority routing across all major Indian telecom networks.
3. Can I send messages to DND (Do Not Disturb) numbers?
Yes, but only for specific use cases. Transactional SMS (like OTPs, bank alerts, and order confirmations) bypass the DND registry and are delivered 24/7. However, Promotional SMS cannot be routed to DND-registered numbers under any circumstances, to comply with TRAI regulations.
4. Do you support the WhatsApp Business API?
Yes! We provide robust integration with the official WhatsApp Business API. This allows you to communicate via verified green-tick profiles, send rich media, integrate conversational chatbots, and execute engaging marketing campaigns directly within WhatsApp.
5. Is my business data secure?
Absolutely. As an enterprise-grade platform, security is built into our core. All data in transit is encrypted utilizing TLS/SSL standard protocols. We deploy rigorous access controls and multi-factor authentication systems to guarantee the complete integrity and confidentiality of your sensitive messaging data.
6. Can I easily scale my plan as my business grows?
Yes. SMS Dekho is designed exclusively for high-throughput scalability. Transition seamlessly across pricing tiers as your volume expands. From startup platforms requiring baseline infrastructure to massive enterprises demanding custom volume isolation and white-glove support, we scale dynamically alongside you.